Quality Policy

IMS is engaged in:“Provision of Ship Agency & Customs Clearance Services”.

And

committed to

Deliver quality assured services and support to our customers at all times.

Offer prompt, accurate and cost-effective responses to all Customer requirements.

Strive for continual improvement by setting quality objectives and regular performance monitoring with an emphasis on Customer Satisfaction.

Set industry benchmarks for continual improvement.

Comply with applicable international standards, local laws and regulatory requirements applicable in the UAE.

Implement risk-based thinking to strengthen business continuity.

Participate in industry specific programs to acquire knowledge and improve customer service.

Develop training plans to improve competency and productivity.

Be an environmentally responsible organization.